Support hours
Our support team handles requests during:
- Days
- Monday–Friday
- Hours
- 10:00 AM–6:00 PM IST
- Time zone
- Asia/Kolkata (GMT+05:30)
- Exclusions
- Public holidays
Support & service levels
Support Policy & Service Level Agreement
Premant Labs provides support for its software products and Atlassian Marketplace apps, with clear expectations for contacting us and receiving an initial response.
Last updated October 14, 2026
Contact support
Tell us what needs attention.
Send support requests to support@premantlabs.com. Email requests can be submitted 24/7; replies are handled during our stated business hours.
Response time commitment
Premant Labs aims to provide an initial response within two business days. This is a target for the first response, not a guarantee of resolution. Response and resolution times may vary based on the issue's complexity and severity.
What to include in a request
Providing the details below helps us review and investigate your report efficiently:
- App or product name
- Description of the problem
- Steps to reproduce the issue
- Relevant error messages and screenshots, where appropriate
Please never send passwords, API tokens, or other sensitive credentials in a support request.
Issue investigation and updates
We will review reported issues, investigate where possible, and provide relevant updates. If you have additional information, please reply to the existing support thread so the context stays together.
Policy updates
This policy may be updated when our support arrangements change. The latest version will remain available on this page.